CUSTOMER SERVICE FORUM
Attend the 6-hours Master Class of an undisputed, world-wide recognized service strategies guru – JOHN TSHOHL, the founder of the Service Quality Institute, where more than 2,000,000 specialists have been trained around the Globe.
In super-competitive markets, only impeccable service will help keep the customer. A successful company today is not just a bank, a state institution or a retail chain. To capture the market, you must become the absolute leader in the service.
On this forum you will find out the best techniques of increasing your service level applicable to almost all the markets, especially in the UAE
John Tschohl, who is a worldwide recognized strategy & service expert, author of 7 bestsellers and the world's first service training program, will cover 10 important topics:
· Approach to customers of different languages & nationalities
· The Service Strategy
· E-Service
· Speed: do it fast, do it now & do it right
· Don’t hire employees who hate customers
· Service Recovery
· Customer Retention
· Social Economy
· Are customers always right?
· Crazy Policies and Procedures
· Empowerment
· Reducing Cost
Service Strategies Forum is not only a forum, but a community of 600+ people creating tomorrow & understanding the importance of gaining new knowledge. The main thing for them is to have an uncommon and powerful content source. The event it a great opportunity for networking!
TICKETS
Standard
· Accreditation in the standard zone
· E-certificate of participation
· Workbook of participant
· Parking slot
Business
· Accreditation in the business zone
· E-certificate of participation
· Workbook of participant
· Parking slot
· A special package from speaker
· Participation certificate with a signature and stamp
V.I.P
· Accreditation in the business zone
· E-certificate of participation
· Workbook of participant
· Parking slot
· A special package from speaker
· Participation certificate with a signature and stamp
· Photo with John Tschohl
Premium
· Accreditation in the business zone
· E-certificate of participation
· Workbook of participant
· Parking slot
· A special package from speaker
· Participation certificate with a signature and stamp
· Photo with John Tschohl
· Dinner with John Tschohl
